Scope and Purpose
This Payment Policy governs all monetary transactions on Phwild, including deposits, wagering funded by those deposits, and withdrawals of winnings. It forms part of Phwild's Terms of Service and applies to every player registered with Phwild unless a separate agreement states otherwise. Phwild may update this policy in accordance with applicable law and internal risk controls and will communicate material changes as required by law or the Terms of Service.
Verification and Compliance
Phwild conducts identity verification (KYC) and AML screening in line with regulatory requirements. Players may be asked to provide documents such as government‑issued identification, proof of address, and evidence of source of funds. Phwild may suspend or delay payment processing pending verification and may deny withdrawals if verification is incomplete or information is false. Repeated or serious misrepresentation may result in account suspension or closure.
Deposits
- Minimum deposit: €25. The platform may support additional currencies at applicable rates.
- Maximum per transaction: €5,000. Limits may vary by method and jurisdiction.
- Accepted methods: Bank transfers, card‑based payments, e‑wallets, and select digital currencies where permitted by Phwild and applicable law. The availability of methods may depend on location and currency.
- Crypto deposits: Deposits in cryptocurrencies are credited in accordance with network confirmations defined by Phwild. Crypto deposits may be subject to conversion to the platform balance and to restrictions on subsequent withdrawal in fiat currency.
- Timing and processing: Deposits are credited to the user's Phwild balance within a reasonable time after successful processing. Some methods may incur delays or additional verification requirements.
- Fund origin: Deposits must originate from the account holder. Depositing from third parties may be rejected or trigger further checks.
- Fees: Processing fees may apply for certain methods or jurisdictions. Fees, if any, are disclosed before confirmation of the deposit.
Withdrawals
- Minimum withdrawal: €40.
- Per‑transaction maximum: €5,000. The platform may limit per‑method withdrawal amounts and may require multiple transactions to reach larger sums.
- Daily/weekly/monthly limits: Typical limits are €5,000 per day, €10,000 per week, and €30,000 per month. Limits may vary by method and jurisdiction.
- Verification and compliance: Withdrawals require completed identity verification and, where applicable, verification of the source of funds. Phwild may perform additional checks before processing payouts and may pause withdrawals during verification.
- Method of payout: Phwild may pay withdrawals using the same method as the associated deposits or via another approved method, in whole or in part, at its discretion.
- Processing time: Withdrawal requests are typically reviewed and either approved or denied within two business days, subject to provider processing times and compliance checks. Withdrawals may be processed in installments if required by limits.
- Crypto withdrawals: Crypto withdrawals are sent to the wallet bound to the Phwild account and require the necessary confirmations for the related deposit to be considered final.
- Restrictions: Withdrawals may be restricted if there is evidence of impropriety or if funds were deposited using prohibited sources. Phwild reserves the right to require additional documentation prior to release.
Fees and Currency Handling
Phwild may apply fees for certain payment methods or jurisdictions. Currency conversions, if required, are performed at Phwild's prevailing rates and may include conversion fees. Fees and rates are disclosed before transaction confirmation. Net amounts credited or debited may reflect processing delays or network fees, particularly for cryptocurrency transfers.
Chargebacks and Refunds
- Chargebacks: If a chargeback is initiated by the payer, Phwild may suspend or block the related account and may seek to reclaim the disputed funds. Administrative charges and penalties may apply. The user will be contacted to confirm identity and chosen payment method. Funds subject to chargeback may be temporarily immobilized as needed for investigation.
- Refunds: Refunds are considered in limited circumstances in accordance with applicable law and Phwild's Terms of Service, such as accidental deposits or non‑delivery of services. Phwild will respond to refund requests within two business days and will notify the user of the outcome. Refund decisions are at Phwild's sole discretion and may incur administrative costs; wagers already placed may be treated as consumed in accordance with the policy on gameplay.
Security and Compliance
Phwild employs technical and organizational controls to safeguard payment data and to detect and prevent fraud. All payment processing complies with applicable data protection, AML, and gambling regulations. Transaction records are retained as required by law and may be shared with authorities if necessary.
Policy Updates
Phwild may amend this Payment Policy at any time. Material changes will be communicated through official site notices and in‑account messages and take effect on the stated date. Continued use after a change constitutes acceptance of the updated policy.
Disputes and Support
Payment‑related disputes are governed by Phwild's Terms of Service. For questions or to report a payment issue, contact Phwild Support via the in‑account messaging system or the dedicated payments channel. Phwild aims to respond within two business days.
