Scope and Controller
Phwild operates the online services available to users and serves as the data controller for personal information collected through or in connection with the Phwild services. This policy sets out our practices for the collection, use, storage, disclosure, and protection of your personal data. It applies to all individuals who access or use Phwild services, regardless of location, and governs data processed in the course of operating the brand.
Information We Collect
- Personal information you provide. This includes identifiers such as your name, contact details, billing information, and any information you submit when creating or maintaining an account or contacting support.
- Payment data. We do not store payment card details on our servers. Payments are processed by our contracted payment service providers, which may retain payment data in accordance with their own policies.
- Usage and device data. We automatically collect information about how you interact with Phwild, including device type, operating system, browser, IP address, unique device identifiers, and pages viewed or actions taken on the site.
- Location data. We may collect geolocation information derived from your device or IP address to provide and tailor services, subject to your device permissions.
- Cookies and similar technologies. We and our service providers use cookies, web beacons, and other technologies to operate and improve the services, analyze usage, and support security and fraud prevention.
How We Use Your Information
- Provide, operate, and maintain Phwild services, including account creation and authentication.
- Communicate with you, respond to inquiries, and fulfill your requests.
- Manage memberships, transactions, and security measures to protect users and the platform.
- Deliver marketing and promotional content consistent with your preferences; you may opt out of marketing communications at any time.
- Personalize content and recommendations based on your activity and location where permitted.
- Analyze usage trends, monitor service performance, and conduct research to improve the user experience.
- Comply with legal obligations, exercise rights, and protect the safety of users and the public.
Legal Bases for Processing
- Consent. Where you have given explicit permission for a specific processing activity, we rely on that consent. You may withdraw consent at any time.
- Legitimate interests. We process data to operate, improve, and secure the services, and to provide you with relevant content and offerings, balancing these interests against your rights and freedoms.
- Legal obligations. We process data as necessary to comply with applicable laws and regulations.
- Vital interests. We may process data when necessary to protect your vital interests or the safety of others.
Sharing Your Information
- Service providers. We may disclose information to trusted third‑party service providers who perform services on our behalf, such as hosting, payment processing, identity verification, fraud prevention, and analytics.
- Business transfers. In the event of a merger, acquisition, reorganization, or asset sale, your information may be transferred to the successor entity.
- Regulatory and legal disclosures. We may disclose personal data to comply with legal obligations, respond to lawful requests, or protect rights and safety.
International Transfers and Data Security
Your information may be transferred to and processed in jurisdictions outside your residence. We implement safeguards, including contractual measures and data protection terms, to ensure an equivalent level of protection where required by law. We apply appropriate technical and organizational security measures to protect personal data against unauthorized access, disclosure, or alteration.
Data Retention and Deletion
We retain personal information for as long as necessary to fulfill the purposes described in this policy and to comply with legal obligations. When there is no ongoing legitimate business need, we will delete or anonymize personal data. If deletion is not possible due to backup or archival processes, we will securely store the data and refrain from processing it until deletion is feasible.
Your Rights
- Access and correction. You may request access to your personal data and request corrections where it is inaccurate or incomplete.
- Deletion and withdrawal of consent. You may request deletion of your account or data, or withdraw consent where processing is based on consent.
- Restriction and objection. You may request restriction of processing or object to processing in certain circumstances, such as direct marketing or legitimate interests.
- Data portability. You may request a portable copy of your data in a structured, commonly used, and machine-readable format where applicable.
- Marketing preferences. You may opt out of marketing communications at any time.
- Do Not Track. We currently do not respond to browser Do Not Track signals; you may manage tracking through your browser settings.
To exercise these rights, please contact our privacy team using the address below. We will respond in accordance with applicable law and provide information about any applicable fees, where permitted.
Cookies and Other Tracking Technologies
We use cookies and similar technologies to operate, analyze, and improve the services. You may adjust cookie settings in your browser; if you disable cookies, some features may not function properly. We do not rely on cookies alone to identify you and will respect your opt-out choices where possible.
Children
Phwild services are not directed to individuals under the minimum gambling age in the relevant jurisdiction. We do not knowingly collect personal data from minors. If we become aware that a minor has provided personal information, we will take steps to delete that data as appropriate.
Security
We implement comprehensive physical, technical, and administrative safeguards designed to protect personal data from unauthorized access, disclosure, alteration, and destruction. Access to data is restricted to personnel who have a legitimate business need and are bound by confidentiality obligations.
Changes to This Policy
We may update this Privacy Policy from time to time. When material changes occur, we will provide notice through the Phwild services or other appropriate means and update the effective date at the bottom of the policy.
Contact Us
If you have questions or concerns about this Privacy Policy or our data practices, please contact:
Phwild Privacy Teamprivacy@phwild
Effective Date
Effective date: 2026-04-22
